Refund Policy
This policy governs all refund requests relating to services, digital products, custom software, SaaS subscriptions, consulting, and technical deliverables.
This Refund Policy ("Policy") governs all refund requests relating to services, digital products, custom software, SaaS subscriptions, consulting, and technical deliverables provided by Sudha Software Solutions Private Limited ("Company", "we", "us", "our").
By making any payment to the Company, the Client ("you", "your") expressly acknowledges, accepts, and agrees to be bound by this Refund Policy in full.
This Policy is designed to protect the Company from misuse, fraudulent claims, unfair demands, and unauthorized chargebacks.
Given the nature of software development, SaaS services, digital goods, and IT consulting—where deliverables cannot be "returned" once delivered—refunds are limited, conditional, and strictly regulated.
Refunds will be processed only according to this Policy and at the sole discretion of the Company.
Refund requests may be considered only under the following circumstances:
3.1 Work Has Not Commenced
If the Client cancels the project before any work has started, and no resource allocation, planning, or documentation has been performed.
3.2 No Deliverables Shared
If no code, design, report, documentation, UI/UX, prototype, workflow, or intellectual property has been shared.
3.3 Internal Inability to Deliver
If the Company is unable to begin the project due to internal constraints, and no work has been executed.
3.4 SaaS Platform Inactivity
If a SaaS license was purchased but not activated, and the refund request is raised within 48 hours of payment.
Refunds will NOT be issued under any of the following circumstances:
4.1 No Refund After Delivery of Any Intellectual Property (MANDATORY CLAUSE)
Once any deliverable—whether partial or complete—is shared, including:
- •Code
- •UI/UX screens
- •Designs
- •Prototypes
- •Documentation
- •Analysis
- •Reports
- •Project plan
- •Research work
- •API integrations
- •Digital assets
NO refund shall be issued under ANY circumstances.
4.2 No Refund for Subjective Dissatisfaction (MANDATORY CLAUSE)
Refunds will not be granted based on:
- •Personal preference or taste
- •Change of mind
- •Expectation mismatch
- •"I don't like the design anymore"
- •"I thought the software would look different"
- •Vague dissatisfaction without objective issues
Software and design work inherently involve subjective elements; therefore, such reasons cannot form grounds for refunds.
4.3 No Refund If the Client Fails to Provide Inputs (MANDATORY CLAUSE)
Refunds will not be provided if project delays or failure occur due to the Client's:
- •Lack of timely response
- •Missing content
- •Missing approvals
- •Missing credentials or access
- •Failure to provide instructions
- •Change of internal staff
- •Delay in meetings or communications
Client-caused delays cannot be grounds for refund.
4.4 No Refund for Scope Changes or Additional Requirements (MANDATORY CLAUSE)
Refunds will not be issued if:
- •The Client changes project scope
- •Adds new functionalities
- •Requests extra features
- •Requests redesigns not included originally
- •Demands work beyond contract or proposal
- •Revises business requirements mid-project
Changes in scope require new quotations, not refunds.
4.5 Non-Refundable Components
The following are strictly non-refundable:
- •Domain & hosting fees
- •Cloud servers
- •Payment gateway fees
- •Third-party tools & API charges
- •Licensing fees
- •Marketplace fees (Google Play, App Store)
- •Digital assets purchased for client
- •Any milestone already completed
- •Any subscription used partially or fully
Partial refunds may be considered only if:
- •Work completed is measurable
- •The unfinished portion is eligible
- •Only if the Company voluntarily offers partial refund
- •Assessment is fully at the Company's discretion.
The Company is not liable for refund claims arising due to:
- •Client-side technical issues
- •Client's internal delays
- •Change of internal teams
- •Vendor-side failures
- •Third-party service downtime
- •Dependency failures (API, hosting, Google, AWS, Razorpay, etc.)
- •Force majeure events
A Client requesting a refund must:
- •Email contact@sudhasoftwaresolutions.com
- •Provide invoice number, payment date, and reason
- •Provide required supporting evidence
- •Allow 7 business days for acknowledgment
- •Allow up to 15 business days for evaluation
Only written communication is considered valid.
If approved:
- •Refund will be processed within 10–12 business days
- •Credited to original payment method
- •Subject to bank/gateway timelines
The Company is not responsible for delays caused by banks or gateways.
Unauthorized or fraudulent chargebacks shall result in:
- •Immediate termination of all services
- •Suspension of accounts
- •Legal action under the Indian Contract Act, 1872
- •Reporting to payment gateway fraud systems
- •Recovery of outstanding dues, damages, legal costs
Clients must contact the Company before initiating disputes.
If Services are terminated:
- •By Client → Refund as per this Policy
- •By Company due to Client breach → No refund
- •Due to uncontrollable external reasons → Partial refund if applicable
By making any payment, the Client irrevocably agrees:
I have read, understood, and voluntarily accept the Refund Policy of Sudha Software Solutions Private Limited. I hereby waive all future claims inconsistent with this Policy.
We may update this Policy at any time. Updated versions will carry the revised "Effective Date".
Sudha Software Solutions Private Limited
Corporate Office: 01 Ground Floor, BOI Zonal Office Building Pragti Path, Makchund Toli, Chutia Ranchi, Jharkhand, 834001
Email: contact@sudhasoftwaresolutions.com
Phone: +91 6204351245